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We will replace any item if it has been delivered with defects or we have incorrectly sent you the wrong design, colour or size to what you ordered.
Please send a photo of the item to misssnowitall@snowsbest.com, and let us know what the issue is. We will send out a replacement at no charge. 

Unfortunately at this time, we are unable to offer exchanges or refunds due to change of mind as we use a print on demand service.